As soon as your order has shipped from Charming + Main, tracking information will be available directly through your Account page. Once USPS has possession of your package(s), you will need to communicate directly with your local post office with any tracking inquiries.
We cannot accept responsibility, nor reimburse, for lost/missing/misdelivered shipments.
Any item with the potential to melt in warm weather (including, but not limited to: candies, balms, makeup, wax-based products, etc.) can be shipped with an optional cold pack.
Since we are unable to control temperature once an order leaves our warehouse, we cannot accept responsibility for heat damage unless Cold Pack Shipping is selected.
To purchase a Cold Pack or for complete details, please search "COLD PACK" in our mobile app or www.charmingandmain.com
Local pick-ups: At this time, we are unable to accommodate local pick-ups.
We are happy to return your item(s) for store credit within 7 days of receipt, based on USPS tracking information.
Product must be in brand new condition with all original tags attached, free from stains, odors, and/or any external debris.
Customer is responsible for all return shipping charges. Awarded credits, coupons, and/or any other rewards will be forfeited upon return of item.
The following items are FINAL SALE: Any item ending in $.99, Deals of the Day, seasonal/holiday, mystery purchases, hats/headwear, jewelry, skincare/makeup, edible/consumable items, and undergarments. Other items may also be final sale when noted. NO RETURNS OR STORE CREDIT WILL BE HONORED FOR THESE ITEMS.
To initiate a return, please email RETURNS@CHARMINGANDMAIN.COM. You will receive return information and/or instructions within 48 business hours.
RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER WILL NOT BE ACCEPTED.
Return credit will be processed within 72 business hours of receipt of item(s). You will receive correspondence confirming application of store credit once your return has been processed.
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