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Any item with the potential to melt in warm weather (including, but not limited to: candies, balms, makeup, wax-based products, etc.) can be shipped with an optional cool pack. Since we are unable to control temperature once an order leaves our warehouse, we offer Cool Pack Shipping as an option to keep items cool for up to 48 hours during shipping.
Cool Pack shipping is an ADDITIONAL charge added to your total. This optional charge upgrades your shipment to include special packaging to help protect UP TO 3 HEAT-SENSITIVE ITEMS. If you place additional orders or purchase more than 3 Heat Sensitive items, you will need to purchase an additional Cool Pack.
Please note, once your order is placed, we kindly ask that you monitor tracking information to avoid your heat-sensitive items sitting in temperatures above 80 degrees fahrenheit. Unfortunately, we cannot guarantee that heat sensitive items will arrive in the same condition they left our warehouse, even with Cool Pack Shipping. Cool Pack Shipping will help preserve the integrity of heat-sensitive items, but Charming + Main cannot assume responsibility for damage in transit.