How We Ship
• Our flat-rate shipping cost within the United States is $8.95. However, orders over $89 always qualify for free shipping. At this time, we do not currently ship internationally.
• Items ship within 24-48 business hours, if we are running behind from a sale or event, we'll be sure to let you know at the top of our website!
• If you need an item to be shipped quickly, please send an email to hello@charmingandmain.com and we will try our best to expedite your order. It's important to provide the order number when contacting us.
• We respond to emails daily Monday through Friday. If you don't receive a response within 24 business hours, make sure to check your spam folder.
• Most orders are shipped from warehouses located in Argyle, Texas. However, we do have fulfillment warehouses in California and Utah.
Here at Charming & Main, we value providing excellent customer service and aim to ensure speedy shipping that you deserve.
Return Policies
A return for a refund must be made within 30 days of receipt, based on carrier tracking information. A return for store credit or exchange must be made within 60 days.
Please read the following before you return your items:
In order to ensure a smooth return process, we ask that item(s) are unworn, unwashed, and be returned to us in the way they were sent to you: with all original tags attached. Please refrain from returning items that carry the scent of perfume, smoke, body odors, or show signs of pet hair or external debris. If any of these conditions are detected, we will return the item to you at your expense. Additionally, we reserve the right to refuse any future returns. Thank you for your cooperation and understanding in this matter.
Awarded credits, coupons, and/or any other discounts will be forfeited upon return of item.
Returns must be delivered to Charming & Main within the time frames listed below, and you must complete the RETURN REQUEST FORM before mailing your items back to us:
Charming & Main RETURNS
308 FM 1830 Suite 18A
Argyle, TX 76226
Additional Return Information
We kindly request that you complete the Return Request Form before sending back your return(s). It is important to note that returns received without a completed form will not be accepted.
Once your item(s) are received, return processing will be initiated within 7 business days. You will be notified once your return has been processed and applied as requested.
If the tracking you received upon shipping your return shows that it was delivered more than 7 days ago, please let us know and we can look into that for you. Otherwise, we ask for your patience as we receive many packages each day.
DEFECTIVE ITEMS: If you have received an item with a manufacturer’s defect, please email hello@charmingandmain.com to let us know. Be sure to include pictures, description, and the order number within 7 days of receipt of the item.
Please note that returns not meeting our guidelines may be declined. If a return is rejected, it can be sent back to you at your expense. In the event that you choose not to have the item shipped back to you within 14 days, we'll kindly donate your return to a charity of our choosing. We appreciate your understanding and cooperation in this matter.
If you have any additional questions or need clarification on anything, please reach out to us, we are here to help! We respond to emails EVERY DAY Monday through Friday from hello@charmingandmain.com
