How We Ship
• Our flat-rate shipping cost within the United States is $8.95. However, orders over $89 always qualify for free shipping. At this time, we do not currently ship internationally.
• Items ship within 24-48 business hours, if we are running behind from a sale or event, we'll be sure to let you know at the top of our website!
• If you have questions about your order, please send an email to hello@charmingandmain.com. It's important to provide the order number when contacting us.
• We respond to emails daily Monday through Friday. If you don't receive a response within 24 business hours, make sure to check your spam folder.
• Most orders are shipped from warehouses located in Argyle, Texas. However, some orders do ship from our fulfillment warehouse in Utah.
Here at Charming & Main, we value providing excellent customer service and aim to ensure speedy shipping that you deserve.
Return Policies
Your satisfaction is important to us! However sometimes the fit, feel, or color is not quite what you expected. If that's the case, we’re happy to offer a flexible return policy. Please start your return request here: RETURN REQUEST FORM
We offer a flexible return and exchange policy to ensure you find something you love. If you're not happy with your purchase, simply return it within 30 days for store credit—plus, we'll add an extra 5% to your balance. Prefer an exchange? No problem! You have 60 days to exchange your item for anything else in our shop. With new styles arriving weekly, there's always something fresh to discover. Please note that items marked FINAL SALE are not eligible for return or exchange.
Please read the following before you return your items:
In order to ensure a smooth return process, we ask that item(s) are unworn, unwashed, and are returned to us in the way they were sent to you: with all original tags attached. Please refrain from returning items that carry the scent of perfume, smoke, body odors, or show signs of pet hair or external debris. If any of these conditions are detected, we will return the item to you at your expense. Additionally, we reserve the right to refuse any future returns. Thank you for your cooperation and understanding in this matter.
Awarded credits, coupons, and/or any other discounts will be forfeited upon return of item.
Returns must be delivered to Charming & Main within the time frames listed below, and you must complete the RETURN REQUEST FORM before mailing your items back to us:
Charming & Main RETURNS
308 FM 1830 Suite 18A
Argyle, TX 76226
Start Your Return >
We offer a flexible return and exchange policy to ensure you find something you love. If you're not happy with your purchase, simply return it within 30 days for store credit—plus, we'll add an extra 5% to your balance. Prefer an exchange? No problem! You have 60 days to exchange your item for anything else in our shop. With new styles arriving weekly, there's always something fresh to discover. Please note that items marked FINAL SALE are not eligible for return or exchange.
Please read the following before you return your items:
In order to ensure a smooth return process, we ask that item(s) are unworn, unwashed, and are returned to us in the way they were sent to you: with all original tags attached. Please refrain from returning items that carry the scent of perfume, smoke, body odors, or show signs of pet hair or external debris. If any of these conditions are detected, we will return the item to you at your expense. Additionally, we reserve the right to refuse any future returns. Thank you for your cooperation and understanding in this matter.
Awarded credits, coupons, and/or any other discounts will be forfeited upon return of item.
Returns must be delivered to Charming & Main within the time frames listed below, and you must complete the RETURN REQUEST FORM before mailing your items back to us:
Charming & Main RETURNS
308 FM 1830 Suite 18A
Argyle, TX 76226
re:do easy returns
With re:do, you can shop with confidence, knowing that if for any reason you're not satisfied with your purchase, you can simply return or exchange it. We've partnered with re:do to make returning products easier than ever before. You have the option to purchase this return insurance for a small fee during checkout.
Charming & Main Package Protection
We offer a wonderful feature for you to protect your packages and give you peace of mind! When you purchase Package Protection at checkout, if your package is lost, damaged, or stolen, you can quickly receive a replacement or refund from Charming & Main.
Additional Return Information
Original shipping is not refunded or credited back.
We kindly request that you complete the Return Request Form before sending back your return(s). It is important to note that returns received without a completed form will not be accepted.
Start your return here >
We kindly request that you complete the Return Request Form before sending back your return(s). It is important to note that returns received without a completed form will not be accepted.
Please adhere to our return guidelines to avoid any complications. Returns that do not meet our guidelines may be refused or subject to a 25% restocking fee. We appreciate your understanding and cooperation in this matter.
Once your item(s) are received, return processing will be initiated within 7 business days. You will be notified once your return has been processed and applied as requested.
If the tracking you received upon shipping your return shows that it was delivered more than 7 days ago, please let us know and we can look into that for you. Otherwise, we ask for your patience as we receive many packages each day.
DEFECTIVE ITEMS: If you have received an item with a manufacturer’s defect, please email hello@charmingandmain.com to let us know. Be sure to include pictures, description, and the order number within 7 days of receipt of the item.
Please note that returns not meeting our guidelines may be declined. If a return is rejected, it can be sent back to you at your expense. In the event that you choose not to have the item shipped back to you within 14 days, we'll kindly donate your return to a charity of our choosing. We appreciate your understanding and cooperation in this matter.
If you have any additional questions or need clarification on anything, please reach out to us, we are here to help! We respond to emails EVERY DAY Monday through Friday from hello@charmingandmain.com
Once your item(s) are received, return processing will be initiated within 7 business days. You will be notified once your return has been processed and applied as requested.
If the tracking you received upon shipping your return shows that it was delivered more than 7 days ago, please let us know and we can look into that for you. Otherwise, we ask for your patience as we receive many packages each day.
DEFECTIVE ITEMS: If you have received an item with a manufacturer’s defect, please email hello@charmingandmain.com to let us know. Be sure to include pictures, description, and the order number within 7 days of receipt of the item.
Please note that returns not meeting our guidelines may be declined. If a return is rejected, it can be sent back to you at your expense. In the event that you choose not to have the item shipped back to you within 14 days, we'll kindly donate your return to a charity of our choosing. We appreciate your understanding and cooperation in this matter.
If you have any additional questions or need clarification on anything, please reach out to us, we are here to help! We respond to emails EVERY DAY Monday through Friday from hello@charmingandmain.com
