FAQ's

Your satisfaction is important to us! However sometimes the fit, feel, or color is not quite what you expected. If that's the case, we’re happy to offer a flexible return policy. Please start your return request here: RETURN REQUEST PORTAL

A return for store credit can be made within 30 days and a request for exchange can be made within 60 days. Timeframes are based on carrier tracking information.

Please read the following before you return your items:
In order to ensure a smooth return process, we ask that item(s) are unworn, unwashed, and be returned to us in the way they were sent to you: with all original tags attached. Please refrain from returning items that carry the scent of perfume, smoke, body odors, or show signs of pet hair or external debris. If any of these conditions are detected, we will return the item to you at your expense. Additionally, we reserve the right to refuse any future returns. Thank you for your cooperation and understanding in this matter.

Awarded credits, coupons, and/or any other discounts will be forfeited upon return of item.

Please find below a list of items that are considered final sale:

• Any item ending in $.99
• Seasonal/holiday items
• Wellness products
• Mystery purchases
• Hats/headwear
• Jewelry
• Skincare/makeup
• Edible/consumable items
• Undergarments
• Any item purchased as part of a Free Gift with Purchase event

Additionally, there may be other items marked as final sale. We kindly ask for your understanding that returns, exchanges, or store credit cannot be honored for these items. We appreciate your cooperation in this matter.

Original shipping is not refunded or credited back

We kindly request that you complete the Return Request Form before sending back your return(s). It is important to note that returns received without a completed form will not be accepted. RETURN REQUEST FORM can be found here.

Please adhere to our return guidelines to avoid any complications. Returns that do not meet our guidelines may be refused or subject to a 25% restocking fee. We appreciate your understanding and cooperation in this matter.

Once your item(s) are received, return processing will be initiated usually within 1-2 days but no later then 7 business days. You will be notified once your return has been processed and applied as requested.

If the tracking you received upon shipping your return shows that it was delivered more than 7 days ago, please let us know and we can look into that for you. Otherwise, we ask for your patience as we receive many packages each day.

Exchanges must be made within 60 days of receiving your order.

NOTE: Our clothing sells out FAST so we can not always guarantee that we will have an exchange of the same item available. If we do not have it available we will send you a gift card so you may choose a different item.

Once an order is placed, we are charged processing fees. So generally speaking we are not able to cancel them. BUT in the event that you have a special circumstance, we can sometimes make an exception. Please reach out to our awesome customer service team on our contact us page HERE.

We highly recommend taking advantage of our $1.98 re:do exchange fee during checkout! If you selected this with your order then your return shipping is covered.

If you did not choose re:do at checkout, it's okay you can still return your item, we'll calculate the label cost for you and allow you to enter your credit/debit card information to purchase the label and ship back your items. We are able to offer you special commercial shipping pricing so it is as affordable as possible for you!

To start a return visit our return portal HERE.

Please allow up to 7 business days from the day we receive your return. Once it is processed we will send you a confirmation email. Then we will issue the store credit.

We charge a $8.95 flat rate shipping fee with free shipping on orders $89+

We strive to ship out your orders within 1-2 days! Please allow extra time if we have a big sale or event. After your item is shipped it typically takes 2-5 days in transit to reach our customers. We highly recommend adding Charming & Main Package Protection on your order (available in checkout) to protect your package against loss, theft or damage

Most of our orders ship from Argyle, Texas U.S.A. We also fulfill orders from our Utah distribution center.

Please start by checking your email or text messages for the order confirmation, as we send it to the contact method provided during checkout. If you don't see it, please check your spam folder, as these confirmations sometimes end up there due to email filters.

If you've registered an account with us, tracking your order is a breeze. Simply log in and access your Order History, where you'll find all the information you need about your order's status and tracking details. Should you encounter any issues or need assistance, please email our Customer Support Team at hello@charmingandmain.com

Once your order is ready for pickup, you will receive confirmation via your preferred communication method, either through email or a text message. You can pickup your order during our operating hours from 9:00 AM to 3:00 PM. Please note that we are currently unable to accommodate pickups outside of these designated hours.

Upon your arrival, please ring the doorbell and await assistance from our courteous staff members who will promptly bring your item to you. For insurance-related reasons, we regret that we cannot permit entry into the warehouse, and we kindly ask that you wait outside during the pickup process.

Our address is:
308 FM 1830, Suite 18A
Argyle, TX 76226

We do not ship internationally at this time.

Charming & Main does have package protection available in checkout! For a low cost we will protect your package and reimburse you if it gets lost, stolen or damaged while in transit to you.

We've all heard the stories of packages that never arrive, or show up mangled beyond recognition. Yikes! So we are offering a way for you to protect your Charming & Main package. For the low fee per order, we will insure your package if it's lost, stolen or damaged while in transit to you. Just add the coverage in our shopping cart while you are checking out, and you can rest easy about your package.

Charming & Main Package Protection covers packages up to $350.

Charming & Main covers all items it sells.

Filing Time Frame
You have 60 days from the date of shipment to file your claim.

Lost Packages
Wait 15 days before filing a claim for lost packages.

Damaged Shipments
If your package was damaged in transit, please file your claim immediately. Make sure to take photos of the packaging and items and do not dispose of the packaging.

We are here to help! To start a claim for your missing package go to our shipping claim page and we'll assist you in filing your claim.

Start a Claim

No. Once you have purchased Charming & Main Package Protection we are not able to issue a refund; however, the good news is your package is covered! 

Most claims are reviewed within 24-48 business hours by Charming & Main.

Measurements are listed in the description of each product we sell and we provide feedback on how it fits.

Should you need help finding the right fit, please email our Customer Service Team at hello@charmingandmain.com

We do! It's the perfect gift if you're not sure what to buy or what size your special person is! Click here to purchase one >

Check the bottom left-hand corner of the website - we have something special waiting for you there. 😉

When entering your email address, please double check for typos, as this is the number one cause of not receiving the code in your inbox. Your code may also be sent to your spam folder, so be sure to check there if it doesn't come directly to your inbox.

We would love to hear from you! We want all of our customers to have wonderful experience at Charming & Main. Email us directly at hello@charmingandmain.com or click HERE with your message and we'll return your email within 48 business hours (but usually much sooner) and make sure you're taken care of!

If you would like to be notified by email if/when your size is back in stock, please click the heart icon found on the upper right hand corner of the item's photo.

Make sure you create an account so that your email address is on file with us. 🙂

Most orders are shipped from our warehouse located in Argyle, Texas. However, we do have a fulfillment center in Utah that the remainder of your order will ship from. Separate tracking information will be sent once the remainder of your order has been shipped.

We accept: Visa, Mastercard, Discover, American Express, PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay, Venmo, and Sezzle.

Sezzle is a way for you to buy now, and pay later in 4 easy installments! To learn more about how it works or to apply for an account... Click here >

Once you have everything in your cart, proceed to checkout like normal! You'll be able to choose Sezzle instead of entering your debit/credit card. Easy peasy!