Return Policy
Your satisfaction is important to us! However sometimes the fit, feel, or color is not quite what you expected. If that's the case, we’re happy to offer a flexible return policy. Please start your return request here: RETURN REQUEST FORM
A return for store credit or a one-time exchange can be made within 30 days of receipt of the item.
Please read the following before you return your items:
In order to ensure a smooth return process, we ask that item(s) are unworn, unwashed, and be returned to us in the way they were sent to you: with all original tags attached. Please refrain from returning items that carry the scent of perfume, smoke, body odors, or show signs of pet hair or external debris. If any of these conditions are detected, we will return the item to you at your expense. Additionally, we reserve the right to refuse any future returns. Thank you for your cooperation and understanding in this matter.
Awarded credits, coupons, and/or any other discounts will be forfeited upon return of item.
Returns must be delivered to Charming & Main within the time frames listed below, and you must complete the RETURN REQUEST FORM before mailing your items back to us:
Charming & Main RETURNS
308 FM 1830 Suite 18A
Argyle, TX 76226
We kindly request that you complete the Return Request Form before sending back your return(s). It is important to note that returns received without a completed form will not be accepted.
Returns for store credit or exchange are processed as soon as the carrier scans your package - you can use it right away!
If the tracking you received upon shipping your return shows that it was delivered more than 10 days ago, please let us know and we can look into that for you. Otherwise, we ask for your patience as we receive many packages each day.
DEFECTIVE ITEMS: If you have received an item with a manufacturer’s defect, please email support@charmingandmain.com to let us know. Be sure to include pictures, description, and the order number within 3 days of receipt of the item.
If you have any additional questions or need clarification on anything, please reach out to us, we are here to help! We respond to emails EVERY DAY Monday through Friday from support@charmingandmain.com
